The use of advanced automation tools, such as Artificial Intelligence, Chatbots, RPA or Decision Engines automate low value-added tasks and improve productivity and efficiency.
CASE-based management models
The application of management models based on CASES that complements the more traditional BPM's and gives us a greater degree of flexibility in complex processes and procedures, without losing traceability.
The integration of social networks into the process, as another communication channel, taking advantage of their immediacy and accessibility.
The incorporation of video assistance as an element that facilitates communication with citizens. Improving accessibility and work-life balance, including that of administrative professionals.
Advanced data analysis tools
Advanced data analysis tools allow us not only to understand what has happened, but also to know what is happening, predict what will happen and even define what we want to happen.
The implementation of mobility tools to facilitate the work of certain administration professionals.
Interoperability solutions to facilitate communication between administrations and achieve the goal of a 360º vision of citizens.