Public Administration

At IN2, we believe that digital transformation in public administration implies a radical change that is not only technological, but also involves equipping people with new competencies and implementing organizational innovations that affect both processes and the very model of public service delivery.

Our objective

We help administrations to deploy processes that enable them to adopt digital skills and to implement initiatives that maximize people's flexibility and creativity. We contribute to defining an agile and flexible public service, capable of:

Generating new experiences for citizens and users
Driving data-driven decision making
Improving operational efficiency
Increasing responsiveness to changes in the environment
Creating sustained and sustainable competitive solutions
Encouraging a culture of innovation and change

How we work?

We analyze the expectations of public employees and anticipate the needs of citizens. An increasingly digitized society demands new public services supported by disruptive and emerging technologies.

Some examples of the application of these technologies are:

Automation tools

The use of advanced automation tools, such as Artificial Intelligence, Chatbots, RPA or Decision Engines automate low value-added tasks and improve productivity and efficiency.

CASE-based management models

The application of management models based on CASES that complements the more traditional BPM's and gives us a greater degree of flexibility in complex processes and procedures, without losing traceability.

Social Networking

The integration of social networks into the process, as another communication channel, taking advantage of their immediacy and accessibility.

IN2Tant Video

The incorporation of video assistance as an element that facilitates communication with citizens. Improving accessibility and work-life balance, including that of administrative professionals.

Advanced data analysis tools

Advanced data analysis tools allow us not only to understand what has happened, but also to know what is happening, predict what will happen and even define what we want to happen.